Sometimes there might be a delay in purchased item delivery due to server/network connection speed.

If you failed to get the purchased items immediately, please exit the game and login again.


If you still don't see the purchased items after restarting the game, then it may take up to 24 hours for items to be delivered.


In case you still haven't received the purchased items after 24 hours, please submit the following details to the Customer Center:


1. Your continent (server) number and nickname*

2. Screenshot of your relevant purchase receipt  number from your email inbox (alternatively, "GPA." number for Google Play payments)


Link to submit your purchase inquiry: click here


*Your server/nickname details are displayed in Settings Sync Account top left corner of the screen.


Our Customer Center will assist you on this as soon as possible during the standard working hours.




Civilization War